Refund Policy

At Namibia’s First Virtual School, we strive to provide high-quality educational experiences for our students. This Refund Policy outlines the terms and conditions for refunds on payments made for our services. By enrolling in our programs and using our platform, you agree to this policy.

1. General Eligibility for Refunds

• Refunds may be provided under specific circumstances outlined below.

• All refund requests must be submitted within the specified timeframes and are subject to verification of eligibility.

2. Refund Policy for Tuition Fees

Full Refunds

• A full refund will be granted if a written cancellation request is submitted within 7 days of the initial enrollment date and before any course materials are accessed or classes attended.

Partial Refunds

• If a cancellation request is submitted within 30 days of enrollment and the student has accessed the platform but has not yet completed more than 25% of the course, a partial refund of 50% of the tuition fee will be issued.

• After the 30-day period, no partial refunds will be granted.

3. Non-Refundable Fees

• Registration fees, administrative fees, and any fees for special programs or materials are non-refundable.

• No refunds will be granted for any completed or partially completed courses, regardless of the reason.

4. Exceptional Circumstances

• We understand that certain circumstances, such as serious illness, unforeseen emergencies, or other valid reasons, may prevent students from completing their coursework. In such cases, partial refunds or credit for future courses may be considered on a case-by-case basis.

• Supporting documentation may be required for consideration.

5. Refund Process

• To request a refund, please contact our support team at [Your Contact Information] with your name, enrollment details, and reason for the refund.

• Once approved, refunds will be processed within 14 business days through the original payment method. Any processing fees or applicable deductions may apply.

6. Changes to the Refund Policy

• Namibia’s First Virtual School reserves the right to modify this Refund Policy at any time. Changes will be communicated via the platform and will apply to all new enrollments following the updated policy.

Contact Us

For questions regarding our Refund Policy, please reach out to us at info@softqubes.com.

This refund policy provides clear guidelines on refund eligibility and processes while allowing for flexibility in exceptional cases.